Frequently Asked Questions  

Registration

1. 1

   How and where do I register for my e-Warranty ?

   Just go to ewarranty.my.yamaha.com and follow the few simple steps and instructions.

2. 2

   How would I know if my instrument has been successfully registered ?

   A notification email will be sent to you upon successful registration.

3. 3

   I can't find the serial number of the model as stated on the invoice and/or delivery Note but I can find serial numbers of the few component models that make up the complete set?

   Yes, certain product comes with few components to make a complete working set. Please register all the component models individually. Illustrated by below example;

   AV Set MCR-840 (as stated on your purchase invoice or Delivery Note but is not tagged with any Serial Number) consists of DVD-840, R-840 and NS-BP300 to make a complete working set. e-Warranty registration is needed for DVD-840, R-840 and NS-BP300 respectively.

4. 4

   Can I transfer the e-Warranty anytime ?

   Yes, you can if you update our Service Centre accordingly. Failing so may result your warranty null and void.

5. 5

   Customer who fail to make online registration, will the warranty be void ?

   customer will still enjoy the regular warranty term, provided the customer could present the purchase invoice to the ASC when making a warranty claim. However, this customer will not enjoy the EXTRA 6 months warranty extension which is only exclusive for e-warranty registration.

6. 6

   Simple instructions to help me to register e-warranty?

   Kindly refer to the HELP page.

7. 7

   I wish to have personal guidance on this online registration. where can I find help ?

   You may contact us at 03-78030900 and ask to be connected to Technical Department.

Extended Warranty

1. 1

   What is the Warranty Duration ?

   Generally, the warranty duration is one year for electronic and acoustic products which are qualified for warranty. Acoustic Piano is given six years warranty. Please refer to the warranty duration table under section Terms & Conditions.

2. 2

   Do Yamaha provide warranty extension for online registration ?

   Yes, we do. We appreciate your kind effort in doing e-registration. You will be given a 6 months extended warranty if you register the e-warranty within 60 days from your date of purchase.

Making a Warranty Claim

1. 1

   How do I make a warranty claim ?

   If you have registered for our e-warranty, please present your good for repair to the nearest Yamaha Authorised Service Centre, refer to page Authorized Service Centre for details. Our authorized technicians will be able to help to verify your product’s warranty expiry date.

2. 2

   Do I need to provide any hard copy document evidence of the e-warranty? If so, would I be provided with a hardcopy or would I be required to print a copy personally?

   No hard copy of the e-warranty certificate is required as your record has been captured into our data base. You may however be asked by Authorized Service Centre to present the original purchase invoice as further verification if needed. If you have not registered for the e-warranty, it is mandatory for you to present your purchase invoice to the Authorized Service Centre (ASC)

3. 3

   How do I know that my good falls within the warranty period?

   You may notice the expiry date from the email notification that we send you at the time of successful registration or you may at any time click the “CHECK WARRANTY STATUS” button at our e-warranty page, key-in your good Serial Number to check its Warranty Expiry date.

Extend of Warranty Coverage

1. 1

   Is the warranty limited only to the country of purchase ?

   Yes, this warranty is only limited to Malaysia, the country of purchase.

2. 2

   Are all products covered by the e-warranty?

   Kindly refer to the Warranty terms and conditions for details. There are certain products not covered under the e-warranty, and you can’t proceed for e-warranty registration of these products.

3. 3

   What’s the scope of e-Warranty cover?

   Exceptions and exclusions are spelled clearly under the Warranty Terms and Conditions. Kindly refer to that section for further details

4. 4

   Does it cover any accidental damages ?

   No, as stated in the Terms and Conditions clause 5 (a) under the Warranty section

Claiming for two free Piano tuning services

1. 1

   In the case of Acoustic Piano, do I have to call the Piano ASC for the 1st free tuning service after successful registration of the e-Warranty?

   Upon successful registration, an automatic mail notification will be sent to the nearest ASC and the ASC will call you for tuning appointment.

2. 2

   Similar arrangement apply to my 2nd free tuning service?

   Yes, the same ASC will call and make appointment with you for the second free tuning service

3. 3

   Do I need to produce any tuning vouchers as before?

   Tuning Vouchers will no longer be issued and hence the need for verification via the vouchers is abolished. Not unless you still have the previously issued voucher pending 2nd free tuning service prior to the implementation of this e-warranty registration system.